New1b Privacy Policy – Malaysia Member Personal Data Protection

1new1b Introduction and Privacy Commitment

New1b understands that your trust is the foundation of the relationship we build together. When you register and use our platform, you entrust us with sensitive personal information — and we do not take that responsibility lightly.

This Privacy Policy is written in plain, easy-to-understand language — not confusing legal jargon. We want you to genuinely understand what happens with your data, not just click "Accept" without reading. That is our commitment to transparency.

This Policy applies to all new1b users in Malaysia and covers all interaction channels — the official website, iOS app, Android app, customer support chat, and any other communication channels we operate.

If you have any questions about how we handle your personal data before or after reading this document, our team is ready to assist at [email protected] in English at all times.

2Types of Personal Data We Collect

New1b only collects data that is genuinely necessary to provide services that are safe, efficient, and legally compliant. The following are the categories of data we collect:

3How We Collect Your Personal Data

Your personal data is collected through several different channels throughout your use of the new1b platform:

• Account Registration — When you complete the registration form and identity verification process (KYC), you provide your identity and contact information directly to us.
• Financial Transactions — Each time you make a deposit or withdrawal, information related to the payment method and transaction is automatically recorded for processing and account record purposes.
• Platform Usage — Our system automatically logs usage activity including pages visited, wagers placed, session duration, and interactions with platform features.
• Devices and Connections — Technical data such as IP addresses, device types, and browser information is automatically collected when you access the platform for security and technical troubleshooting purposes.
• Customer Support Interaction — When you contact our support team via live chat or email, those conversations are recorded for quality control and future reference purposes.
• Cookies and Similar Technologies — Our website and app use cookies and similar tracking technologies to enhance the user experience and analyse platform usage patterns.

4Purpose of Use of Your Personal Data

New1b uses your personal data only for legitimate purposes as stated below. We will not use your data for any other purpose without obtaining your consent first:

• Account Management — Creating, maintaining, and managing your user account including the login process and security verification.
• Transaction Processing — Processing deposits, withdrawals, and all financial transactions in your account securely and accurately.
• Identity Verification (KYC) — Meeting legal obligations related to identity verification to prevent fraud, money laundering, and platform misuse.
• Customer Service — Responding to enquiries, resolving complaints, and providing necessary technical support.
• Platform Security — Detecting and preventing fraudulent activity, hacking attempts, or any unauthorised use of the platform.
• Service Communications — Sending important notifications regarding your account, transactions, terms changes, and security updates.
• Platform Improvement — Analysing usage patterns to improve the user experience, platform performance, and the development of new features.
• Legal Compliance — Fulfilling all applicable legal and regulatory obligations, including responding to lawful directives from authorities.

5Data Sharing with Third Parties

New1b never sells, rents, or trades your personal data to any third party for marketing or commercial purposes. However, there are limited situations where data sharing is necessary to ensure the platform functions properly and complies with the law:

• Payment Providers — Required transaction information is shared with licensed payment processors such as DuitNow, FPX, Touch 'n Go, and GrabPay solely to process your financial transactions.
• Technology Service Providers — Selected cloud infrastructure and cybersecurity providers may access data in a limited capacity to maintain our systems. All such providers are bound by strict confidentiality agreements.
• Identity Verification Services — KYC information is shared with licensed identity verification service providers for document verification purposes only.
• Legal Authorities — new1b will disclose personal data when required by law, court order, or a lawful request from law enforcement agencies.
• Business Transfer — In the event of a merger, acquisition, or asset sale, user data may be transferred to the new entity with prior notice to you.

All third parties receiving new1b data are required to comply with privacy and data security standards equivalent to our own policy. We are not responsible for the privacy practices of third parties beyond our direct control once data has been shared pursuant to legal requirements.

6Data Storage and Security Measures

Your data security is new1b's top priority. We implement multiple layers of technical and organizational protection to keep your information safe at all times:

• 256-bit SSL Encryption — All data transmitted between your device and new1b servers is protected with 256-bit SSL encryption, ensuring no third party can intercept your communications.
• Secure Storage — Data is stored in certified data centres with strict physical and digital security controls, including layered protection and regular backups.
• Two-Factor Authentication (2FA) — Our system supports and encourages the use of 2FA to protect your account from unauthorised access.
• 24/7 Security Monitoring — Our cybersecurity team continuously monitors systems to detect and respond to any threats or suspicious activity.
• Internal Access Control — Access to user data among new1b staff is restricted on a need-to-know basis, with complete audit logs maintained.

Data Retention Period: new1b retains your personal data for as long as your account is active and for an additional period required by law after account closure — typically between 5 to 7 years in accordance with financial regulatory requirements. After that period, data will be securely deleted or anonymised.

7Cookies and Tracking Technologies

New1b uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.

We use several categories of cookies:

• Essential Cookies — Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — Helping us understand how users interact with the platform so we can improve the overall user experience.
• Functional Cookies — Saving your preferences such as language, display settings, and other personal preferences to make repeat use more convenient.
• Analytics Cookies — Used to analyse platform traffic and usage patterns for continuous improvement purposes.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality and user experience of the new1b platform. For the best experience, we recommend accepting all necessary cookies.

8Your Rights as a new1b User

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, please contact our privacy team at [email protected] by clearly stating your request and the identification information required for verification. We will respond within 14 business days.

9Child Data Protection

If we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on our platform, please notify us immediately via [email protected].

10Amendments to This Privacy Policy

New1b reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When significant changes are made, we will notify you via:

• Notification via your registered email
• Prominent notice on the platform's home page
• Push notification via the new1b mobile app

The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy. Continued use of the new1b platform after changes take effect means you accept the latest version of the policy. We encourage you to review this page periodically.

11Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how new1b handles your personal data, we strongly encourage you to contact us directly. Our privacy team is committed to responding to every inquiry seriously and in a timely manner.

If you are dissatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory authority for personal data protection matters in the country.