Betting should be an enjoyable form of entertainment, not a burden. new1b provides self-control tools, practical guidance, and full support to ensure your experience always remains within healthy and safe limits.
At new1b, we believe that good betting starts with the right mindset. Our platform is designed not just to deliver the best entertainment, but also to ensure every member plays in a healthy emotional and financial state.
Online betting can be an enjoyable form of entertainment when approached mindfully and within reasonable limits. Problems arise when someone begins chasing losses, borrowing money to bet, or using betting as an escape from everyday stress. This can have a negative impact not only on yourself, but also on your family and loved ones.
That is why new1b invests seriously in our responsible gaming tools and staff training to identify and support members who may be facing difficulties. This is not merely a legal obligation for us — it is a core value we have upheld since the very first day new1b began operating.
Always Remember: Betting is entertainment, not a source of income. Only bet with surplus money you can afford to lose, and never bet with funds meant for essential needs such as rent, food, or household bills.
Problem gambling rarely develops overnight — it typically progresses gradually. The earlier you recognise these signs in yourself or someone you care about, the easier it is to seek help before the situation becomes serious.
Here are some warning signs to watch out for:
You set a RM50 limit but end up spending RM300 or more without realising it.
Every time you lose, you feel compelled to keep playing to "break even" — this is a serious red flag.
You miss appointments, show up late to work, or neglect responsibilities because of betting.
You feel the need to hide how much you've spent from your partner or family.
Using credit cards, personal loans, or borrowing from friends to fund your betting is a major red flag.
Feeling restless, irritable, or unable to focus when you cannot access the betting platform.
If you recognise two or more of the above signs in yourself, we strongly encourage you to use new1b's self-control tools or contact our support team for immediate guidance. There is no shame in asking for help — it is a sign of strength.
New1b provides a range of self-control tools that you can activate directly from your account settings. These tools are designed to give you full control over your wagering experience without waiting for approvals or lengthy processes.
| Control Tools | Feature | Duration | Status |
|---|---|---|---|
| Daily Deposit Limit | Set a maximum deposit amount per day | Effective immediately | Available |
| Weekly Deposit Limit | Set a maximum deposit amount per week | Effective immediately | Available |
| Monthly Deposit Limit | Set a maximum deposit amount per month | Effective immediately | Available |
| Loss Limit | Account will be automatically locked once the loss limit is reached | Daily / Weekly / Monthly | Available |
| Session Time Limit | Set how long you can play in a single session | 30 min – 8 hours | Available |
| Temporary Break | Suspend account access for a short period to give yourself a break | 1 day – 6 weeks | Available |
| Self-Exclusion | Close your account entirely for an extended period | 6 months – Permanent | Available |
| Real-Time Reminders | Automatic notifications when you are approaching your set limit | Ongoing | Available |
How to Activate: Login to your new1b account → Account Settings → Responsible Gaming → Select the desired control tool. Changes to lower limits take effect immediately, while increases to higher limits require a 72-hour waiting period as an additional safeguard.
Self-exclusion is an option available to members who feel they need to stop playing for an extended period. The process is straightforward, confidential, and fully respected by the new1b team.
Access your new1b account via the website or mobile app. Make sure you log in with the correct credentials before proceeding.
Click the profile icon at the top of the screen, then select "Account Settings" and look for the "Responsible Gaming" tab in the left menu.
Choose the self-exclusion period that suits you — from 6 months to permanent exclusion. Read the provided information carefully before making your decision.
You will receive a confirmation email. Self-exclusion will take effect within 24 hours. All promotions and marketing communications will be stopped immediately.
The new1b support team can help connect you with external resources such as professional counselling if needed. Do not hesitate to ask for this assistance.
Important: While an active self-exclusion is in place, you may not reopen your account or create a new one at new1b. Any attempt to circumvent the self-exclusion will be detected and action will be taken to protect your interests.
Here is a practical guide recommended by new1b for all members, especially those new to online betting. Follow these guidelines and you'll be able to enjoy our platform as a fun source of entertainment in the long run.
We also recommend keeping a brief record of your betting activity — including how much you've spent and won each week. This not only helps you stay in control, but also lets you see your own usage patterns more clearly.
Six concrete actions we take every day to keep this platform safe for all members
Every new account goes through a rigorous KYC age verification process. The new1b platform is exclusively for individuals aged 18 and above. Any account suspected of belonging to an underage individual will be blocked immediately and investigated.
New1b's monitoring algorithm automatically detects risky betting patterns — such as sudden bet increases or unusually long sessions. Identified members will receive a proactive support message from our team.
All new1b customer support staff undergo specialised training in identifying and assisting members experiencing problem gambling. They are trained to communicate with empathy, not judgement.
New1b's self-exclusion tool is fully integrated — once activated, our system automatically blocks all access, cancels active bonuses, and stops all promotional communications without exception.
New1b's Malay-speaking support team is available to assist you at any time. Whether you need guidance on self-control tools or simply want to talk through your concerns, we are always here.
New1b's responsible gaming policy meets the standards set by international regulatory bodies. We undergo regular reviews to ensure our practices are always updated in line with the latest guidelines.
Answers to the most frequently asked questions by new1b members on responsible gaming
Join new1b and experience a betting platform that not only offers top-tier entertainment, but also prioritises the well-being of every member. Register today and make use of our self-control tools from day one.
Minimum age 18 • Bet responsibly